Shipping Policy
Last updated: 17 September 2026
Dispatch
Orders are picked and packed Monday to Friday, excluding US public holidays, and most leave within one or two business days. Anything placed over a weekend joins the queue on Monday morning.
What shipping costs
| Package | US shipping |
|---|---|
| 1 bottle | Calculated at checkout |
| 3 bottles | Free |
| 6 bottles | Free |
Whatever applies to your order is displayed at checkout before payment, never added afterwards.
How long it takes
| Destination | Estimated transit |
|---|---|
| Contiguous United States | 5 to 7 business days |
| Alaska, Hawaii and US territories | 7 to 12 business days |
| Canada | 10 to 15 business days |
| Elsewhere, where we ship | 12 to 20 business days |
These are carrier estimates rather than commitments. Weather, customs and the fortnight either side of a major holiday all add days.
Tracking
A tracking number is emailed when the carrier collects the parcel. The first scan can take up to 24 hours to appear, so an empty tracking page on day one is normal. If nothing has moved for more than 5 business days, email us and we will chase it.
International orders
Where we ship outside the United States, import duty, VAT, GST and customs handling are charged by the destination country and are the recipient's responsibility. Those rates are set by your government; we cannot calculate or prepay them. A parcel refused at customs and returned to us is refunded less the outbound shipping cost.
Delivery addresses
Read your address back to yourself at checkout. If you spot a mistake afterwards, email us immediately — while the order is still with us it is usually fixable. Once shipped, the address cannot be changed, and a parcel returned for an incorrect address needs reshipping at cost.
Damage and non-delivery
Damaged in transit: photograph it and email within 7 days, and we replace the order at no charge. Marked delivered but not received: check with neighbours and your depot, then contact us so a carrier investigation can be opened.
Storing the bottle
Keep Mind Honey cool, dry, out of direct sunlight and out of reach of children. Do not use past the date printed on the bottle. If capsules arrive looking or smelling wrong, do not take them — email us and we will replace them.